What are DIVA Bucks? And how do I use/earn them?
The Diva Bucks rewards program allows you to earn rewards by completing tasks and placing orders. It's our way of thanking you for being a loyal customer and fan. If you visit our website, login, and click on "Rewards" on the bottom right-hand corner of the site, you will see a pop-up window that shows you ways to earn and redeem rewards. You can earn DIVA Bucks by following us on social media channels and you also earn 1 Diva Buck for each $1 you spend with us. The way to redeem Diva Bucks is by way of store credit, the exchange rate is 50 Diva Bucks for $1 in-store credit. The smallest redeemable value is 250 Diva Bucks which can be redeemed in $5 of store credit. If you'd like to redeem your Diva Bucks, prior to completing your next order, click on the "Rewards" select "Ways to Spend" and redeem the value you'd like to receive. The store credit will be available to you at checkout immediately prior to entering your payment information.
How do I access or view my store credit?
You can view your store credit in your account when you login to our website. You will see your store credit presented to you at checkout. If you cannot locate your store credit, or have any questions, please don't hesitate to contact us.
What are my shipping options?
Can I return my purchase?
How quickly will I get my order?
All in-stock orders ship within 1-2 business days. You will receive an email with your tracking number once your order ships.
Do you accept international orders?
Do you accept phone orders?
Yes, call us at 866-411-3482 between 8:30 AM and 5:30 PM ET Monday through Friday to place your order over the phone.
Are your products covered by my health insurance?
- It is best to call your health insurance provider and ask them whether they cover medical, graduated compression garments for the treatment and/or management of lymphedema. This is often a part of the durable medical equipment benefit.
- If you order through us directly, please note that we do not process insurance but we do provide insurance codes on our invoices that can be used for reimbursement through your insurance company.
- At this time Medicare and Medicaid do not cover any off-the-shelf compression garments.
In what currency are your products?
All prices are in United States Dollars unless otherwise indicated. You may choose your currency from a drop down in the top left hand corner of the website. If you're purchasing from outside the United States you will be charged in USD and your bank will convert the charge to your currency using the conversion rate at the time of purchase.
What forms of payment do you accept?
We accept Paypal, American Express, Visa, Discover, and Mastercard. We offer interest-free installment payments through Afterpay. As well as several digital wallets including Chase Pay, Google Pay, and Paypal Credit.
What are you business hours?
Our business hours are 8:30 AM - 5:30 PM ET Monday through Friday.
How can I contact you?
Can you send me a catalog?
I have product feedback I'd like to share, how do I contact you?
How do I care for my garments?
Caring for your garment as instructed below is essential to getting the full 4-6 months of wear. Regular washing prolongs the useful life of the garment and maintains the ideal compression characteristics.
- Wash in hot water
- Dry on high heat setting
- Dry on any setting for an excessively long duration
- Wring the garments dry
- Hand wash
- Dry clean
- Use any chemical solvent or bleach, fabric softener or any other laundry additive
- Use creams, oils, and lotions immediately prior to donning the garment
What's the best way to put on and take off my sleeve and glove?
What compression classes do you offer?
We offer compression in 20-30 mmHg and 30-40 mmHg in arm sleeves, gauntlets, and gloves. We offer 15-20mmHg, 20-30mmHg, and 30-40mmHg in knee highs.
Compression class names vary regionally, in the United States 15-20 mmHg is Class 0, 20-30 mmHg is Class 1 and 30-40 mmHg is Class 2.
What sleeve length options do you offer?
Our sleeves come in a Short and a Long length. Please don’t be put off by the length names, we don’t have a “Regular” length anymore because we don’t believe that there is a standard arm length, just like there isn’t a standard arm size, by only offering a Short or Long option we hope it will inspire our customers to measure their arm and get the sleeve that will fit them the best. To determine length, measure your arm length from wrist to the top of the bicep; the Short sleeve length accommodates arms 37-44cm and the Long sleeve length accommodates arms 43-56cm. The length formally known at Regular is now called Long.
What size do I need?
What compression class do I need?
It is best to consult your doctor or lymphedema therapist about which level of compression is best to manage your swelling. A doctor or therapist will assess your arm for swelling and develop a plan with you to manage and/or reduce your lymphedema. Each plan is individually tailored for each patient, self-management lymphedema care often includes wrapping, manual lymph drainage massage and wearing a properly fitted compression garment.
15-20 mmHg or 20-30 mmHg is generally for preventative wear for those at risk for swelling and for minor swelling and 30-40 mmHg is for more severe edema.
Should I wear a gauntlet or glove with my arm sleeve?
When wearing a medical graduated medical compression sleeve it is best for lymphedema patients to protect their hand with a compression gauntlet or glove. If a sleeve is worn without a gauntlet or glove then the pressure from the sleeve can push lymphatic fluid into the hand instead of up toward your body. When you wear a sleeve and a glove or gauntlet together you can protect yourself against the risk of this happening. Please discuss this information with your doctor or therapist to decide whether a gauntlet or glove is suitable for you.
Why is my gauntlet/glove wrist loose?
Having double pressure in the wrist from the glove or gauntlet and the arm sleeve can result from improper graduation in the compression and increased swelling. That’s why the glove and gauntlet were specially designed to have no overlapping compression at the wrist when worn with a sleeve.
What is the DIVA Diamond Band?
A latex-free and silicone-free gripper applied directly to the top cuff of the sleeve. The DIVA Diamond Band helps the sleeve stay up and prevents rolling. All sleeves are available with or without the DIVA Diamond Band.
When should I wear my garments?
The amount of time and degree to which you wear your compression garments will depend on the severity of your lymphedema and the self-care program you’ve developed with your doctor and/or lymphedema therapist. If you do not have a self-care regimen developed, it is best to consult with your doctor or therapist to determine when and how often you need to wear your sleeve. We do not recommend that our garments are worn overnight.
Can I request a custom design garment?
If you’re interested in a custom garment design, we would love to work with you to create the compression sleeve of your dreams! The cost of a custom design is $50 plus the cost of the garments ($90 arm sleeves, $70 gauntlets, and $120 gloves). You can order a custom design here. The total design process can take up to 2 weeks.
I am a male with lymphedema; can I wear your products?
First, no matter what your gender-identity is, you can wear LympheDIVAs! Simply use our size and fit page to determine your size, work with your medical team to determine your compression class and garment needs, then find a pattern or color you love! However, if you're looking for a masculine collection of designs, you can find our LympheDUDEs line here.